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iTrack Workgroup is a database for tracking, reporting, and analyzing internal user support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff by email.
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iTrack Enterprise is a database for tracking, reporting, and analyzing internal user or externalcustomer support incidents. With iTrack you can record support and maintenance incidents, categorize and prioritize them, sort or filter by any criteria, print reports, and notify staff and customers by email.
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For example, you distribute an MS Access application available for both Access 97 and 2000. Your customers have computers with either Access 97, Access 2000, or no Access installed. The Access Runtime Installer will search the Windows registry and determine which (if any) version of Access is installed. It then runs the appropriate setup program.
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