Publisher :Bacal & Associates Date added : 29-Oct-2007 Rating : File size :
Unknown
Language :
English
License :
Shareware - Time Limit
Price : $ 9.95 OS :
Windows 98/NT/2000/ME/XP/VISTA
UpdateDate : 29-Oct-2007 Requirements :
No special requirements
Defusing Hostility Helpcard - Electronic Version's Information
Originally designed as a companion to our best selling book "Defusing Hostile Customers Workbook", the information on this page will help you deal with difficult, manipulative, and aggressive people both within a customer setting, and in other situations. Summarizes basic defusing principles, self control methods, and some of the most important techniques taken from our book. Learn To Deal More Effectively With Difficult, Hostile, and Manipulative People At Work & Home Downloadable Version The Point: We know that civility and reasonableness seem to be less and less common in our society, as people become impatient, and prone to unpleasant or hostile words and deeds. Written by communication expert an author Robert Bacal, Defusing Hostility Helpcard is based on our customer service seminar of the same name. It includes an overview of the principles of defusing hostility and dealing with verbal abuse PLUS a number of verbal techniques and self-control methods. While this card is slanted towards dealing with hostile customers, you will find most of the tactics can be used in any difficult situation. Here's what's included: Basic defusing hostility. principles. Self control methods and issues . Encouraging calmness & cooperation. Techniques for control/verbal self-defense. Twelve other techniques useful when dealing with hostile customers.Usage: This card is useful for individuals who have a good deal of hostility directed at them, since it teaches some important defusing hostility techniques. It can also be used as a reminder, kept by workstations, to help employees remember defusing techniques. Some of our seminar customers have purchased this card to reinforce the seminar outcomes. This card is an ideal companion to our book on defusing hostile customers, since it provides summaries of the major defusing techniques. What's a Helpcard? A helpcard is a 2 sided 8.5 x11 card with concise useful information about a specific topic. Designed for busy people who need to learn FAST Helpcards are designed for people who would rather learn without reading long books. Each card contains clear practical information, tips and guidelines that pertain to the topic at hand.
Strategic Planning can be a complex process, and as a result most companies don't receive much benefit from their planning efforts. It works best when it's guided by a comprehensive model so that no parts of the process are lost. You can use the model explained on this helpcard as a guide to make your strategic planning worthwhile.
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Learn to make conflict work for you, by increasing your understanding of conflict management options you have. Start using your head rather than your heart. Five conflict management strategies are explained, and suggestions about when each is most and least applicable.
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A must read for anyone working in a team environment or who has an interest in reducing conflict at work. The core premise is that while some conflict is "good", much conflict stems from faulty use of language. By changing the language you use, you can prevent or eliminate unnecessary, stressful, and destructive conflict from your life. Applies at home and at work.
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A seminar in a book, it is modelled after our seminar of the same name. Contains all the information needed to deal professionally and effectively with difficult customers. Includes exercises, just like the seminar. The "bible of defusing".
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Finding a mental health professional, counselor, or therapist can be an intimidating process, particularly if you are already feeling off balance. This help card explains where to start to find a therapist, how to evaluate a therapist, evaluate progress. You deserve the best help you can find, and the best way to get it is to educate yourself, and be proactive in choosing a therapist.
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Copyright (c) 2007-2010 SharewareOrder.com Inc. All rights reserved.
