Publisher :kalmstrom.com Outlook Solutions Date added : 28-Sep-2007 Rating : File size :
6.76 M
Language :
English
License :
Shareware - Full Version w/ Nags
Price : $ 39.95 OS :
Windows 98/NT/2000/ME/XP/VISTA
UpdateDate : 28-Sep-2007 Requirements :
Exchange Server 5.5 or later
Public Folder HelpDesk for Outlook's Information
Collaborate on helpdesk tickets in Outlook. Create tickets from e_mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re_created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co_workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA_integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in_house and outsourced helpdesks. Can also be used for other types of issue_tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) _ no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000_2003, Vista, IE7 and Office 2007.
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Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re_created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
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A knowledge base that runs completely in an Exchange public folder. No extra windows _ knowledge base available right inside Outlook. No new client installation. Environment users aalready know. Off_line possibilities. Ease of use. All versions of MS Outlook. Rich text, .html and attached files can be used in knowledge articles. Full text searching. Publish articles to .htm files with index. Drop_down combo boxes for Problem type and category.
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Automatically adds the name days of all countries where this is celebrated, to your Outlook Calendar. Simply select the country for which you want to add the namedays and the calendar you want to add it to. 365 whole day appointments will be created in your Outlook Calendar. Of course you can synchronize these with your mobile phone etc. so that you can see the name days whereever you go.
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Copyright (c) 2007-2010 SharewareOrder.com Inc. All rights reserved.
