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One of a two card set, presents the purposes of planning, understanding the process, and the steps. We recommend you purchase both strategic planning help cards. This one explains the steps in words, while the second in the series provides tips to make your planning come alive, and shows a graphic flow chart representation of the process.
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Learn to make conflict work for you, by increasing your understanding of conflict management options you have. Start using your head rather than your heart. Five conflict management strategies are explained, and suggestions about when each is most and least applicable.
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A must read for anyone working in a team environment or who has an interest in reducing conflict at work. The core premise is that while some conflict is "good", much conflict stems from faulty use of language. By changing the language you use, you can prevent or eliminate unnecessary, stressful, and destructive conflict from your life. Applies at home and at work.
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A seminar in a book, it is modelled after our seminar of the same name. Contains all the information needed to deal professionally and effectively with difficult customers. Includes exercises, just like the seminar. The "bible of defusing".
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Finding a mental health professional, counselor, or therapist can be an intimidating process, particularly if you are already feeling off balance. This help card explains where to start to find a therapist, how to evaluate a therapist, evaluate progress. You deserve the best help you can find, and the best way to get it is to educate yourself, and be proactive in choosing a therapist.
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Our new helpcard explains how you can improve relationships at home and at work by making some slight alterations in the language and phrases you use. Practical -- this card maps out the major causes of conflict in relationships, and helps you fix them.
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The only way performance reviews work to improve performance is if employees are active, informed partners in the entire procedure.Most companies and managers don't explain how the review process can help employees, or what employees can do to maximize their own benefits. Here's a tool to educate employees to become review partners.
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The way you present your ideas to decision-makers determines whether they will be adopted. Help card presents valuable tips to make sure you get heard. Great to give your staff to help them help you. You CAN learn to communicate more effectively with your boss, and the best? It's not hard!
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Don't count on your employer to take care of you if this era of layoffs and downsizing. Be prepared for layoffs by starting while you have a job. Attend to your economic and mental security while you can -- while you are employed. Learn how with our new helpcard.
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Tips on how to make the strategic planning process a living, dynamic process that adds value to your organization. Also includes a diagram of the process. Keep that plan out of the back of the desk drawer. We recommend you purchase both planning cards.
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This short quick read book is about 60 pages and walks you through the reasons why most performance appraisal and performance management systems don't work and can't work. Suggests an alternate way of carrying out the process.
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Stop sabotaging your performance management and appraisal processes! When you do all of the important steps in the process, your appraisals become easier, clearer, more useful. That means better productivity and employee learning, and less time you have to spend managing employees.
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Save on the performance management pak. Includes Performance Management - Why Doesn't It Work, and our three performance management helpcards.
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Planning performance - setting employee goals and objectives, and communicating expectations is the key to improving performance and reducing the discomfort associated with performance appraisals. Learn everything you need to know to use performance planning to make your life (and your employee's life) easier. Increase productivity!A unique learning tool to get you up to speed fast.
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Managers, trainers and executives often have to deal with difficult, hostile or resistant groups. Contains dozens of tips and principles to prepare the presenter. Review this before each presentation - increase credibility while getting your message heard. A unique resource you can use to prepare yourself for those tough groups.
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Why are some managers so liked and respected by everyone? One major factor is they are responsive to the needs of others, particularly employees, and see their job as helping others do their jobs. We outline some basic tenets and tips for managers. Improve your leadership skills fast. Get the respect you deserve.
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Guidelines and specific tips on communicating co-operatively to prevent and solve conflict situations in the workplace. An ideal resource for team members to encourage harmony, reduce tension. But also great to help you speak more cooperatively with family, friends and co-workers, on an individual basis.
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Tips & hints to reminds staff about the basic techniques of handling hostile, difficult and abusive customers. Using empathy, not taking bait, self-control, and same tricks to get control of unpleasant interactions. Note: The techniques on this card are applicable to any hostile and difficult situations, both at work, with colleagues, customers, and at home.
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Most verbal abuse functions below the surface and is subtle. Learn to identify subtle verbal abuse in your life and work to eliminate it. If you are on the receiving end, learn to identify it, and address it more directly with the other person. If you tend to use "bad" or destructive, manipulative language, you may not know it, and you may be damaging your relationships. Identify it -- Deal With It.
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Based on our best selling book - Performance Management - A Briefcase Book published by McGraw-Hill, this summarizes the steps managers and human resource professionals can take to make performance management and appraisal meaningful.By following the principles and steps in this quick read learning tool, you can tweak and improve your appraisal process virutally immediately!
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Written by communication expert and author Robert Bacal, Using Self-Talk To Manage Your Anger Helpcard teaches you the basic elements of self-talk management to reduce the intensity, duration and frequency of your angry feelings and behavior,
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Do you know what these phrases mean? Good Faith Conversation, Bad Faith Conversation, Conversational Cons? If you don't it's likely you are prone to being manipulated by a number of verbal techniques.
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